Total quality management describes a management approach that seeks to improve quality and performance in order to meet customers expectation. Under the system, all employees are involved and participate in improving processes, products, services and the culture by using strategy, data and effective communications. There is one major core component in total quality management which is the principal of continuous movement. The principals consist of three tools: Process mapping, Root cause analysis and the plan to check act cycle which is the symbolic core of the system.The idea of total quality management dramatically changed the way we operate business and the outcome of products. Before the 1930s, quality of products was left exclusively confirmed by “quality controller” whom stands at the end of a production line checking final output. This unsystematic management leaded to overwhelmedly poor quality products around the globe.
While after developing total quality management by two Americans: W. Edwards Deming and Joseph Juan in the 1950s, products quality is studied from the moment its raw materials arrive to the moment its finished products leave. The principal resulted in a revolutionary rate of quality improvement and have always been a part of corporate management on a global scale until now.
The success of total quality management implementation can be derived from two different theoretical areas: the work of quality leaders and empirical research. Gurus such as W. Edwards Deming and Joseph Juan who came up of the theory are undoubtedly the major reason for the success of the total quality management. Besides of Edwards Deming and Joseph Juan’s work, leaders who edited and manipulated the system also contributed deeply to the success. At the 1900s, numerous of articles and concepts about total quality management were thought and applied in different areas, but as widely discussed, total quality management remained being complex and clouded. But with the study of gurus in particular black and porter in their 1996 study, it performed a significant amount of base-lining about total quality management.
They listed out 8 total quality management critical factors: Top management leadership, role of the quality department Training, product design, supplier quality management, Process management, quality data reporting and employee relations. This revolutionary work further upgraded the system and was heavily followed until now. The other conditions factor was empirical research that leaded to the success of total quality management.
Having the awareness to do empirical research gave huge impact on improving the system. The multiple-item measurement instruments used in this research field provided guidance to practitioners for successful total quality management implementation such as by raising awareness of the importance of top management commitment and helped managers to evaluate the current quality management status. Total quality management doesn’t prior used in business but also in areas like medical, manufacturing, technology.
In nowadays world, everything needs checking to be used. To maintain excellent goods and services, company will always process total quality management, products like iPhone has been successful for decades due to the company superior management on maintaining high standard. Successful airline such as Singapore air-line has continuously been top 10 airlines due to their great reputation of high-quality service. Company in order to have long lasting life and revenue, maintaining standard is a necessity, while total quality management is said to be the method being trusted from the past to the future. Besides, total quality management has a long-lasting impact owing to people having more knowledge on it. As people are becoming more mature, knowledge and in additions to case studies and empirical research, total quality is more generally universally accepted as lower cost, higher revenues, delighted customers, and empowered employees. People now understand that higher quality means reducing errors, reducing rework, and reducing non-value-added work.
Moreover, the realization of higher quality mean satisfied customers, increased market share, improved customer retention, more loyal customers, and even premium prices enhanced people reliance on total quality management in the future. Hence, with more understanding in the advantage of total quality management, total quality management will continue being relied and ensured a long-lasting impact on all field.