This research project aims the impact of grievance handling on job satisfaction at ABC Garments (Pvt) Ltd, Colombo 13.
Academic Aim:
The Academic aim of this research study raises the following core objectives;
• To review the literature to explain the topic of the impact of grievance handling on job satisfaction at ABC Garments (Pvt) Ltd.
• To review the literature on the types of grievance handling system and the factors affecting employee job satisfaction at ABC Garments (Pvt) Ltd.
• To conduct a mixed method research in the form of the survey questionnaire and conversations to identify the factors affecting employee job satisfaction at ABC Garments (Pvt) Ltd.
• To summarize theoretical literature and practical findings towards establishing conclusions and make recommendations on the impact of grievance handling on job satisfaction at ABC Garments (Pvt) Ltd.
Objectives of the Research:
• To identify the employees perception towards the grievance handling system in ABC Garments (Pvt) Ltd.
• To analyse and study the existing Grievance Handling Procedure and it’s impact on the job satisfaction.
• To analyse the employee’s opinion towards their prevailing grievance handling system of the company.
• To analyse the effectiveness of the grievance handling system and to suggest suitable measures for its improvement.

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