This chapter discusses the research methods and techniques that will be used when carrying out the research study. The chapter presents the research design, population and sampling techniques, data collection tools, data analysis and the data quality control of the research study.
The research methodology of a study refers to the set of procedures and methods that the researcher uses to conduct research. Research methods had to be evaluated in order to explain what information will be required, how it will be procured more accurately and more cheaply and how it will be analyzed. Sudden changes to the research design, limitations of the research design, acknowledgement of the shortcomings of the execution of the study and proper issues must be dealt with when evaluating research procedures. There are usually approaches to research that are quantitative or qualitative, and with a third dimension referred to as the mixed method approach that encompasses both qualitative and quantitative methods.
The chapter presents the methodology that is going to be used in carrying out the study and discusses the study viewpoint and policy used in the study in pursuit with the aims of the study. Furthermore the chapter has advantages and disadvantages of making use of the research strategy utilized in this study so as to justify its use. It also discusses about the research design, the target population, sampling techniques, and data collection tools that will be used in the study. In addition, the chapter discuss on how the issue of ability and consistency will be addressed within the study. To conclude it looks at the data analysis method used in the study in relation to the goals of the study as well as moral considerations within the study.

3.2 Location
This research study will be carried out at Technical University of Kenya main campus. This institution of higher learning is located in Nairobi, the capital city of Kenya and it is located in the Central Business District of the city.

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3.3 Research Design
Research is a logical and systematic search for new and useful information on a particular topic. The central role of research design is to minimize the chance of drawing incorrect causal inferences from data. Research design aims at identifying variables and their relationship Nwana (1981). The researcher in this case will use descriptive design method which will entail quantitative research approach. This will allow measurements of relationship between variables. The application of quantitative approach will ensure accurate data is obtained in the research process. It is therefore, research design can be said to be a guide to the researcher in her efforts to generate data for her study

3.4 Population of the Study
The term population refers to a well-defined group from which a sample can be drawn and which is specified in very concrete terms Neuman, (2000). An example of a population can be a person, a group, an organization, a written document or symbolic message, or even a social action under study. According to Mugenda and Mugenda (1999) research population is the complete set of individuals.
This study targets the staff in administration sections of Technical University of Kenya which is approximated to be 50 therefore the population of this study will be 50.
This is shown in the table below.


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