Speed: one of the most important advantages of new technology is that it allows informationto be transmitted within a few seconds. For example, e-mails can be sent and replied to afteronly a few minutes while by using traditional postage system it could take days. Therefore, inhotels for example if a customer needed to make a change to their booking or had a complaintthe hotel staff can receive this email from them within seconds and reply and resolve an issue ina small amount of time.
Access to data: the speed and efficiency the data is processed with the new technologyis making an increasing load of data available for managers and business owners. In the hotelindustry this can analyze the prices, bookings, and sales figures, this can be prepared inminutes.Convenience: these new features help to make everyone’s jobs easier. It eliminates anymistakes or inconveniences that may occur when using traditional methods communication. Inhotel industry a few examples would be video conferencing would be convenient if hotelmanagers from different parts of the world wanted to have a meeting, but all couldn’t be at thesame place at the same time.
E-mail is quick and easy to use and only takes seconds to sendand for the receiver to accept and reply.Low cost: E-communication not only saves time it also saves money. For example, atraditional letter costs more than a simple SMS text message.
The money saved from using Ecommunicationcould be used to develop the business in other ways. Another way Ecommunicationis low cost on hotel industry is most of the work can be done by computers forexample bookings can be done now online instead of people ringing up the hotel to speak overthe phone and now most transactions are made in computers so now there is no need for a lotof workers and this also saves the business money.Feedback: due to the advancement of electronic communication it allows the instantexchange of feedback. This is a very affordable way and time saving especially for the busyhotel industry instead of handing around surveys and hiring someone to distribute these surveysthey can be easily done online, and the results can also come back instantly were if it wassurveys it could take days to gather results