rganizing, Researching and Illustrating your Material
Step 1: Methods
Observations will be made of the individuals in their different departments of work environments to see how they interact with each other and their clients on a day to day basis. This will be done in hopes to see where the issues or breakdowns in communication and work procedures and protocols occur.
Each employee will be interviewed personally, or in groups by their respective departments, whichever would get a better response. This will be done with the aim to explain to them the problems that have been brought to the company’s attention and ask for their input into what they feel the biggest issues are and how they would rectify them.
To gather information from those who are connected to the company, and to have specific cases that would give probability to the proposed actions to solve the problems, employees along with clients serviced from the past 12 months will be asked to take a survey.
Step 2A: Surveys
i. Are you being compensated and allowed the benefits that were mentioned in your contract?
This is asked in order to determine the compensation of the employee which can be the cause of distraction.
ii. Is there any process of account review in the company?
This is asked to identify the areas in which management is strong and/or weak, when it comes to the accounts of the employees, clients and management itself.
iii. What would you change to make the work environment more pleasurable and boost moral?
This question will give the employees a sense of belonging and help find relevant solutions that’ll make the work environment more productive.
i. On a scale from 0-10 (10 being the highest), are you satisfied with the Roanoke Branch team and the services provided to you?
This is asked to determine if the company’s work output is up to the clients’ standards and if they are receiving what was promised in their contracts with the company.
ii. Do you know anything of the current situation within the company? If yes, kindly state the situation in brief.
This is asked to know if the clients are sensitive to the internal situation of the company.
iii. Would you recommend us to others? Why or why not?
This is asked to find out what is most vital to our clients and where we need to improve. I also want to find out if our clients would tell others about us, and if not, what we can do to change that.
Step 2B: Letter to CEO of Roanoke Branch
P h o e n i x
Charlotte, North Carolina
Phone: 123-456-7890 Fax: 765-4321
June 4, 2018
CEO Roanoke Branch
Dear Mr. Jonah Beene,
As Vice President of Human Resources Management, I send you this letter to ask your good office to assist me on your company. I would like to make a visit to your company on June 25, 2018 to carry out a five day investigation.
It was brought to Mr. Forest’s attention that several of our clients from your branch, made complaints about your advertising department. He is also particularly worried with the news that two of your long term management employees have left the company within the last few months, along with receiving news of several other management and employee issues arising within your branch.
In order to fulfill the study for the probable causes and further effects of the problems and circumstances within your branch, I would like to ask you some questions about the company and its current situation. I would like to interview some of your employees and clients in relation to these issues. The coverage of my interviews and surveys are based on the company documents stated below; all of which I would like you to have available upon my visit:
– company policies and procedures
– employee performance reviews
– project designs of the last 6 months
– internal and external agendas
– administrative configuration when it comes to company issues
– any other company policies that you may have in place
Your full support is crucial in resolving these problems happening in your branch, and more importantly, in coming up with solutions to ensure a better future at both your branch and within our company as a whole. I am looking forward to working with you and your team soon.
If there are any questions, please do not hesitate to contact me. Thank you for your time and cooperation.