Effective listening can be define as a skill with the basic ability to listen ( active listening ) rather than passive listening by understanding the information provided by the speaker. Pertinent questions shall be asked for the better and clear understanding of the listener.
The first thing that should follow is , the listener must act like a good listener .The following step is to look at the speaker closely ,syncing with the nonverbal signals sent out from the speaker. When the eye contact is been started , it is assumed that the listener is engaged with the speaker 100% of the conversation.
Level of listening to be discussed here , for the better understanding of the different phases of listeners. The top level of listening is emphatic listening .Emphatic listening need more patient , talk less and listen more. The next level is attentive listening. Which this type of listeners gives more priority on which is wrong and right instead of paying attention to the speaker. The third level is pretend listening , where the listener acting as they listening to the speaker , but reality there are not listening at all.The lowest level of listening is basically ignoring.
Active listening is meant as a fundamental communication technique with the core element of concentration , understanding and as well as responding .Effective listening should be always incorporated with active listening .Hence , it can be more beneficial when the listening pay attention towards the speaker .
The benefits to be earned of being active listening can be assess through few point. Listeners able to collect facts before making decisions. Conversation which holds a heavy element of effective listening shall always able to gather data instead of having an assumption based on possibilities .If the listeners failed to listen the points by the speaker , listeners may be worried on what they going to say , it will lead more into the own thoughts of the listener while communicating .
The next to be discuss is, building interpersonal relationship between listeners and speakers.Listeners with active attention towards speaker helps to gain respect and more precisely trust of the listener and yet more valued by the speaker. Good listeners shall always initiate and come up with a resolution or remedy for issue/problem/conflict easily.
Listeners may able to assess and recognize the contribution of the speaker. Contribution in terms of energy , ideas , efforts can be recognize and ended up with a pleasure learning that the listeners my did not know before.
In terms of barriers while listening seems to be an important factor effected effective listening. First a fall , distraction of other media electronics may be found as a first barrier nowadays ,such as television , mobile phones , laptop , and other gadjets.While having a talk to someone , it get ruined and did not get effective because of the lack of concentration .Its shall also arise by dominant noisy environment . That is why , it is heavily advised to have a talk at a calm place such as garden or a coffee shop.
The next to be discuss is lack of focus . The listener shall always pay attention to the speaker . It can be assess that the listening is faking out by listening through few symptoms such as fiddling with hair , fingers , pen or more obviously focussing on other objects near them. A listener should always be a emphatic while listening . The listener has to put herself or himself on that situation which is called empathise .Providing a remedy for that issue or conflict is not as important as listening because listening can literally make feel better of the speaker. As they feel relieve and less heavy.
Influence by previous experience is the following barrier to take note. As humans , generally , all of us have that personal life experience which will similar to the speakers sometimes. As a listener against the concept of active listener , we do respond to them , based on the personal outcomes. We must not be a stereotype while listening to others , it will lead us to less likely to listen .
Closed-mind of the speaker maybe seems to be a barrier to the context of effective listening. We all do have our own view and perspectives which may inconsistent with others. The first criteria to hold for a listener is to have truly open minded , listeners should not be judgmental . In order to understand the speaker better , listening without any judgment or may assist to adopt better on why people think bout things in dissimilar way. Hence , it can gain better understanding for us as an active listener of the speaker .
Question 2 : How does “Active Listening” make both participants in a conversation feel better?
There are few ways to make the conversation between the listener and speaker even more effective and better.There are few techniques attached to the skills of listening.
The very first step is to pick up the hints and signals that the person needs to talk.Let the person to open up the issue completely and as a listener provide legitimacy for their experience or feelings towards that issue.Try to avoid any interruption while the speaker speaks.
Other than non verbal signals , verbal signals shall be used such as engaging into the conversation to make the speaker feel better and to give satisfying feeling to the speaker. Short words such as “yep” , “right” and and phrases such as “hmmm , mmm ” are most significant words to continue the speaker to share his issue completely.
Actions can be shown as the part of listener by putting away phone away and turning off the TV.Facial expression plays an important role here as a reflection of what he or she saying as a speaker. Avoid the external influences while the speaker speaks. It may make the speaker to feel uncomfortable towards the conversation.
Paraphrasing what you heard to the other person makes the conversation better .Answers for the question may give more informations and clear and unambiguous understanding for the listener to provide further opinions or solution .
Generally , making an conversation as effective is tough job , but yet we can make it though few tactics given by the researchers of psychologist. As a conclusion , listeners shall not act as faking out in front of listeners . As a human , we must respect and give priority to the others as well as a part of freedom of expression. Every human are able to hold and receive opinions.