Providing support to the service users is the main principle of health and social care practice. In health care setting, principle of support should be applied such a way that it should assure and maintain service users’ better health and well being and care workers must aware about this and they must respect patient’s right and personality. Beliefs and culture may vary person to person. People of different culture and beliefs are come in health care centers but care worker must respect patient’s culture and beliefs. Service users may make their own decisions because they have right to do it, so respecting customers rights and don’t violating organizational policies and act is very important. Patients have many private and care worker comes very close to a patient. So he able to know many private matters of the patient and keep them secret is his duty. In many activities like moving, walking, lifting, sitting etc, care workers help services users. Care worker records data in a very safe way for future use which they regarding patient’s health and mentality. For making health and care plan those data is very important for the patient. Person centered approach is mostly used in the health and social care centers. For service users, Principle of support is also very useful because by this they are able to know about treatment procedures in the settings and maintain way of their privacy and how their rights and decisions will be followed.
Principles to support health care given below-
· Ensuring that every individual are able to make their own choices for their self care
Making proper service and care plan by gaining appropriate information from service users by support and care worker.
· Communicating in very effective way to gain the confidence of service users by accessing service user’s needs and demand.
· Using modern technology in health and social care settings by employees.
· Developing employees’ skills and knowledge.
· Conducting employees in regular risk management to minimize risks and hazards for their service users and themselves as well.
· Involving care workers in planning, development and evaluation of services
All the above mentioned issues must be ensured by health and social care workers and to complete those things employers will help them.
In most businesses, an individual’s professionalism is measured by the extent to which they are trustworthy, dependable and can be counted on to follow through on their commitments. More than that however, professionalism in today’s workplace requires an element of self-confidence, self-motivation and the overall sympathetic and adherence to the norms and expectations of professional settings on the whole. In the healthcare setting, however, the qualities that constitute professionalism are even more important and require additional considerations over and above distinctive work environments. Healthcare providers require emotionally mature people to manage and run their practice and demand that their staff behave professionally at all times. Moreover, an individual’s commitment to professionalism will command the respect and credibility required for success in a healthcare career.
Why is professionalism so important? The main rationale for professionalism and collaboration is to promote patient safety. Health care is delivered by teams of professionals who need to communicate well, regarding the principles of honesty, respect for others, confidentiality and responsibility for their actions. Further, the working environment in health care comprises multiple learners, among them fellow physicians, residents and nonphysicians, including students and patients.
How well are physicians doing in terms of professional behaviour? A good way to enquire about this behaviour is to conduct surveys of one’s own undergraduate trainees. These apprentices have the opportunity to observe perverse interactions such as belittlement or humiliation, threats of physical harm or discrimination arising from sexual, racial and sexual orientation sources. Fresh reviews of graduating classes in our own and other schools show that these types of behaviour are observed in the health care environment and include behaviours arising from clinical faculty, nurses, people and patients themselves. The astonishing remark is that the leading numbers of perceived concerns arise from clinical faculty themselves (not necessarily surgeons!). About forms of unprofessional behaviour may be delicate, such as instances of unintended disrespect for the judgments of peers, breaches of confidentiality and dishonesty in the disclosure of adverse events. A prime example is the electronic mail communication that criticizes another’s actions and often invites a chain of equally unprofessional responses — a practice that has likely received stern notices from medical advisory committees in many hospitals!
Professional etiquette is one of the greatest significant factors contributing to a successful healthcare career.
Healthcare includes many personal interactions with a variety of people. Etiquette in healthcare is extra than just good manners; it is about establishing respectable relationships with patients, colleagues, and supervisors.
In a medical setting, healthcare professionals must set the tone for the communication with patients and visitors. They are frequently in contact with people who will assess them based on the way they connect, body language, and appearance.
Being kind and assumed goes a long way in gaining a patient’s sureness. A visit to the doctor can be stressful enough without having to deal with unfriendly, inattentive, and disorganized medical staff.
Patient fulfilment can also be improved if patients are encouraged to express their thoughts, worries, and expectations.
Doing what is right – when the law requires it, as well as for ethical or moral reasons – should be a matter of personal pride for the specialised person.
Persisting in doing what is right, on those occasions when it is much easier, quicker and cheaper or more convenient to do otherwise, is a greater test.
Some will no doubt keep that the ethos of professionalism, and the instinct that tells us what a professional person would do in a given situation, can only develop with experience. Others will argue that professionalism is simply about making the right choices, for the right reasons, no matter what stage in your specialised career these decisions arise. There may be some truth in both perspectives, but it can never be too soon to reason these issues through. Professional integrity is a precious attribute that needs to be cultivated and protected from the very start of a professional career, including entry to medical school.