At St Mary’s the residents care plans and observations have a fixed date for them to be taken and reviewed. Also, when a complaint is made, what action is been taken to resolve the issue. For example, Mrs M daughter was concern that her mum’s clothing have vanished. She gives her in April for her birthday and she doesn’t think that Mrs M hasn’t worn it that often and her name was on her cloths.
By working together with the care staff we were able to look for Mrs M clothes as my colleague knows what her cloths looks like as she is her key worker. When Mrs M cloths went to the laundry some of her name label came off, so the laundry staff did not know who it was. I then contact Mrs M’s daughter to inform her that her mum’s cloths has been found and the staff have put her name back on. She was very satisfied.
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By working together everyone can be supported and all ideas can be taken into consideration on meetings and solving issues become easiest.As a team leader I have to set out aims and goals for staff performance. The company have to aim for a target to develop employee skills and knowledge to maintain good quality care.