3.2. Improving Quality Through TQM
Packages for employee involvement and non-stop development are aimed at improving excellent in preferred sense. However, TQM often makes a speciality of benchmarking, and product and process layout.
From the records highlighted in this precise phase, it may be ascertained that quality management system is the global platform for Nestle to assure the compliance of precise standards observed in specific international locations. particular high-quality requirements concerning the food and beverage products are designed to ensure meals protection and health related to blessings to the consumers (Smith, 2012). Other than that, the internal quality management system of the employer is very well audited via the unbiased certification our bodies to make sure the conformity to the international standards, norms, and regulatory necessities.
3.3. Customer Service Strategies
Setting it its customers, retailers and wholesalers first is its top priority. That’s why they have evolved one of the most current and effective customer service practices inside the SG. All this information will mean one thing, the chance to build a client services career this is second to none. Orders and collections are processed inside required time-scales throughout all Nestle? agencies to getting merchandise added to the proper people at the proper time. They have duties for liaising across the commercial enterprise with Sales, Logistics and Planning and for developing and keeping extraordinary partnerships both within and outside the business, with a purpose to maximize customer support and consumer fulfilment.
As such, accurate administrative and organizational capabilities are a must, as is the ability to speak effectively and really in any respect ranges. The capability to use initiative and assist others as a part of a team may also play a vital position in making clients the happiest clients around.

3.4. Inventory (week 5)

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3.5. Scheduling the Operations
Considering about the definition of an enterprise, it is far identified as an entity that utilises various inputs like capital and assets to approach them and will increase the outputs within the form of services and products. In order to make certain the increase and achievement within the worldwide marketplace, the entities are rather required to make investments most of its capital in R;D and advertising for analysing the attitudes and perceptions of the target marketplace clients. Every enterprise provides priority to meet the client by using the manner of presenting them effectively and quality comprised products and services. More the satisfied customers contribute to bettering the position of the company in the respective market. Hence, the global competition generates due to providing products and services to the customers according to the prices they pay (Rongwiriyaphanich, 2014). Companies engaging in these activities successfully generate increasing brand identity, revenue, and profit. In case of Nestle, the company is engaged in the typical planning process for ensuring the adequate growth in the business operations is maintained and the nutritional health and wellness products are offered flawlessly to the customers in the internal markets. The overall making plans and controlling process of Nestle are guided with the aid of adopting the capacity making plans.
3.6. Supply Chain of Purchasing ; Supplier Management
The supply chain element of Nestle is fantastically pushed to establish the amazing platform supporting the involvement of collaborative supply chain specialists. The company achieves the authentic aggressive facet thru the effective contributions from the supply chain of the company. With the combination of the Demand and Supply Planning, Physical Logistics, Making Plan and Procurement, and Customer Services, the management and manipulate mechanism are developed by the employer in this type of way to facilitate the improvement of advanced verbal exchange with the clients. On the identical time, the supply chain management techniques followed by using the company facilitates it to offer the products consistent with the marketplace desires of the purchasers in the proper feasible instances.
More genuinely, the Supply Chain Management of Nestle is the mixture of artwork and science helping the company to acquire its company goals in superiorly. With the help of the procedure, the enterprise identifies the precise need of raw additives for generating the goods or services (Preechawipat ; Zhang, 2012). Apart from that, the organization acknowledges the manufacturers for handing over the products synthetic with the aid of the business and eventually provided to the clients. The important thing supply chain control activities of Nestle is evolved by means of the beneficial contributions of the critical events like providers, producers, vendors, retails, purchasers, and manufacturers. The method can be highlighted efficaciously with a relevant diagram below.

3.0 IBS

Industrialised Building System ( IBS ) is a technique of construction where the components are manufactured in the factory, either onsite or offsite , later on, it will be placed and assembled at the construction works. IBS is the term used in Malaysia, while Pre-fabricated, Modern Method of Construction (MMC) and Off-site Construction in the rest of the wolrd1. Furthermore, there are five common types of IBS in Malaysia. The types are Blockwork system, steel framing system, prefabricated timber framing system, steel framework system, precast concrete framing, panel and box system2. The system used is depend on the types of the products.
In addition, there are few types of products from Hume Concrete Sdn. Bhd. that used IBS. Some of the products are RC Wall Panel, Hollow Core Slab, Half-slab and precast stair case. Different products use different IBS. Firstly, RC Wall panel is using panel system. Conrete Panel system is used for high rise building. Based on the figure 1 ( Appendix) ,the RC wall panel produce by Hume can able to incorporate architectural façade pattern and can incorporate Mechanical and Electrical installation (M&E) services to make construction even faster3. Later on, it would help to ease during the construction process and save lot of time . Secondly, based on the figure 3.1, the product is Hollow Core Slab that is suitable to be placed between a large column to the other column span while the type of IBS use is also Panel system. There are some buildings and constructions that use Hollow Core Slab from Hume Concrete Sdn Bhd. The buildings are Wisma Hong Leong at Kuala Lumpur, JKR school at Pahang, Audit Department at Shah Alam and PJ court car park at Petaling Jaya. Besides, the advantages of the Hollow Core Slab produce by Hume Concrete can span up to 1.5m and can withstand high load capacity.

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Figure 3.1
Next, based on figure 3.3 is the example for the Half-slab. Half-slab is always used for residential and commercial building and act as a floor. The type of IBS used at Hume for the Half-slab is the precast concrete where it is also considered as the Prestressed Concrete Half-slab as it is considered as the high end product of precast concrete. Half-slab is simplified to become the construction of the floor slab.Based on the figure 3.2 is the table of Half-slab from Hume Concrete that shows the thickness, self-weight, maximum allowable span according to the span condition. The standard application is the simply supported Half-slab as it can withstand up to 4.5m. Subsequently, many of the buildings around Malaysia are using the Half-slab from Hume Concrete in Beranang such as Hospital of Universiti Kebangsaan Malaysia (HUKM) in Cheras, The Curve in Mutiara Damansara and Complex of Syariah Court in Kuala Lumpur. In addition, the advantages of the Half-slab produced by Hume Concrete are it can be easily customized to suit any structural and architectural design and act as a permanent formwork.

Figure 3.2 : Hume Half-Slab (propped) capacity table

Figure 3.3 : Half-Slab
Finally, the type of IBS used for the stair case is the precast system. The application is for the high-rise building because the design is the same3. Furthermore, the advantages are it has a smooth finish surface and easy to install that helps to prevent messy formwork at the construction site. Hence, Hume has become one of the suppliers for some of the buildings. For instance, the precast staircase from Hume is supplied at the Department of National Audit in Shah Alam and at the UKM RMC centre in Cheras3. Based on the figure 3.4 is the example of the precast staircase at the factory.

Figure 3.4 : Precast staircase


Figure 1

Ariff, T. (2016, August 12). WHAT IS “INDUSTRIALIZED BUILDING SYSTEM” (IBS). Retrieved from https://www.linkedin.com/pulse/what-industrialized-building-system-ibs-tunku-ariff
S. (Ed.). (n.d.). PRODUCTIVITY BOOST. Retrieved April 27, 2018, from http://www.cidb.gov.my/images/content/pdf/Korporat/Heights3-compressed.pdf
Asyikin, A. (2013, August 28). Industrialised building systems_achah. Retrieved April 30, 2018, from https://www.slideshare.net/aisyahasyikin7/5-industrialised-building-systems-ibs-achah
Hume IBS Solutons. (n.d.). Retrieved April 30, 2018, from http://www.humeconcrete.com.my/images/brochures/IBSSolutions.pdf

3. Result and discussion
3. 1. Characterization of olive bio-alkyd resin (OOBAR)
FTIR spectroscopy was used for identification of specific functional groups of OB, COB, OOBAR, and Mo:OOBAR in range 4000–400 cm-1. OB spectrum have broadband at 2996-3660 cm-1 (?OH), sharp peaks at 2933 cm-1 (?CH), 1612 cm-1 (?C?C) and 1084 cm-1 (?C-O-C). The bands of COB spectrum were shifted to 2343-3664, 1606 and 1097 cm-1. In addition, the new band has appeared at 37001 cm-1 while the band at 2933 was absent due to an oxidation process. Also, the bands of OOBAR spectrum were shifted to 3027-3741, 2925, 1631.5 and 1166 cm-1. The new bands have appeared at 2979, 2854 and 1739 and 1459 cm-1 due to C-H (aromatic), C-H (aliphatic), C=O and COOR. There are many sharp peaks for Mo:OOBAR was appeared at 780, 693, 519 and 507 cm-1 due to Mo(V) complexion and other bands for O-H, C-H (aromatic), C-H (aliphatic), C=O and COOR was disappeared due to the cleating agent.
Figure 1
UV-VIS electronic spectra of OB, COB, OOBAR, and Mo:OOBAR were estimated in solid state using Nujol mulls procedure. The higher energy of UV spectra bands of OB was performed at 241-265 nm which were attributed to the ?-?* transitions, and 293-340 nm which was attributed to the n-?* transitions localized on the conjugated system. Higher energy adsorption band in COB was assigned to 241-265 nm which was attributed to the ?-?* transitions, the second band was shifted to 293-355 nm and after oxidation process, there was a new band at 368-370 nm which were assigned to the n-?* transitions. UV spectrum of OOBAR was shown that many absorption bands between 200 and 250 nm at (201, 205, 216, 224, 227-229, 232, 237, 241 and 245) nm which were assigned to ?-?* transitions and due to the several functional groups of OOBAR. Also, many lower energy bands have appeared between 300 and 320 nm due to n-?* transitions. Mo:OOBAR has higher energy adsorption bands at 233-245, 250 and 261 nm which were attributed to the ?-?* transitions, and 264-296 nm which was attributed to the ?-?* and n-?* transitions, and also at 299 and 307 nm which were attributed to the n-?* transitions localized on the conjugated system. There are many lower energy bands were appeared at 247, 255 and 259 nm which were assigned to ?-?* transitions, and also between 300 and 340 nm due to n-?* transitions.
Figure 2


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